{"version":"1.0","provider_name":"Smart Tan News","provider_url":"https:\/\/news.smarttan.com","title":"9 Ways to Better Handle Customer Complaints - Smart Tan News","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"hYbp4ggQgj\"><a href=\"https:\/\/news.smarttan.com\/index.php\/9-ways-to-better-handle-customer-complaints\/\">9 Ways to Better Handle Customer Complaints<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/news.smarttan.com\/index.php\/9-ways-to-better-handle-customer-complaints\/embed\/#?secret=hYbp4ggQgj\" width=\"600\" height=\"338\" title=\"&#8220;9 Ways to Better Handle Customer Complaints&#8221; &#8212; Smart Tan News\" data-secret=\"hYbp4ggQgj\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/news.smarttan.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Customer complaints are an inevitable part of running any small business. How you handle those complaints could determine whether or not a customer will return or recommend you to their friends. USA Today has a helpful article with some tips to improve small business customer relations. Their number one tip: listen! According to USA Today, \u201cIt's natural to get defensive when someone criticizes us, so we're going to want to start talking. Don't. First, honestly listen to your customer's complaint, no matter how angry they are or stupid they seem. All of us, when we're angry or disappointed, want a chance to be heard.\u201d Almost as important as listening is saying you are sorry. \u201cThose are magic words that help lessen anger. Even if it's the customer's fault, you really are sorry to have an unhappy customer,\u201d USA Today says. \u201cYou may have to use this phrase a couple of times \u2014 \"I'm sorry you're unhappy\" \u2014 at the start of the conversation. And a more meaningful \u2014 \"I'm sorry we made a mistake\" \u2014 if you find you were at fault.\u201d It\u2019s also very important to keep in mind that most unhappy customers don\u2019t complain, according to the article. So their advice is to treat the complaint as an opportunity to better your business rather than a confrontation. Read the full article at USA Today","thumbnail_url":"https:\/\/smarttan.com\/blog\/wp-content\/uploads\/2010\/11\/customercomplaints.jpg"}