{"version":"1.0","provider_name":"Smart Tan News","provider_url":"https:\/\/news.smarttan.com","title":"Convincing Someone That They\u2019re Wrong - Smart Tan News","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"JS704xFmJn\"><a href=\"https:\/\/news.smarttan.com\/index.php\/convincing-someone-that-theyre-wrong\/\">Convincing Someone That They\u2019re Wrong<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/news.smarttan.com\/index.php\/convincing-someone-that-theyre-wrong\/embed\/#?secret=JS704xFmJn\" width=\"600\" height=\"338\" title=\"&#8220;Convincing Someone That They\u2019re Wrong&#8221; &#8212; Smart Tan News\" data-secret=\"JS704xFmJn\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/news.smarttan.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Follow steps from the Inc.com article \u201cHow to Change Someone\u2019s Mind\u201d to complete the difficult task of convincing a person that what they think they know might not actually be the case. When someone has already decided that they know something for a fact, no matter how flimsy the proof, it\u2019s very hard to change their minds. It\u2019s not as simple as providing compelling evidence \u2013 once someone has made a decision, they\u2019ll tend to mentally manipulate the evidence so that it supports their decision. To have a chance, you\u2019ve got to be able to reframe the situation and allow the other person to save face. Try following these steps:   Agree with them. First, establish some goodwill by agreeing with at least some part of the opposing argument, or acknowledging that their position is understandable, even if incorrect.  Reframe the problem. Opinions are a mechanism of a certain way of looking at the issue. If you can alter the definition of the issue, even just a bit, you can remove some of the emotion from the equation so the person won\u2019t feel as much need to defend their opinion just for the sake of being right.  Introduce a new solution. Once the angle of the argument is altered, you can begin to introduce alternate resolution, being careful not to accuse the person of being wrong, but simply explaining the viability of a different point of view.  Provide a way to \u201csave face.\u201d People don\u2019t want to feel stupid, so they might be unwilling to back down even when it becomes clear that they\u2019re wrong. So, in order to complete the change of mind, you\u2019ve got to provide a dignified way for them to do it. In the case of a customer, it could mean offering them something of value, or it could just mean acting with grace \u2013 avoid acting smug, and position it as a common and reasonable misunderstanding.  Click here to read the article from Inc.com.","thumbnail_url":"https:\/\/news.smarttan.com\/wp-content\/uploads\/2022\/08\/Smart-Tan-Logo.jpg","thumbnail_width":520,"thumbnail_height":200}