{"version":"1.0","provider_name":"Smart Tan News","provider_url":"https:\/\/news.smarttan.com","title":"Keep Clients From Jumping Ship - Smart Tan News","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"DmtQ99JQe0\"><a href=\"https:\/\/news.smarttan.com\/index.php\/keep-clients-from-jumping-ship\/\">Keep Clients From Jumping Ship<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/news.smarttan.com\/index.php\/keep-clients-from-jumping-ship\/embed\/#?secret=DmtQ99JQe0\" width=\"600\" height=\"338\" title=\"&#8220;Keep Clients From Jumping Ship&#8221; &#8212; Smart Tan News\" data-secret=\"DmtQ99JQe0\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/news.smarttan.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"No excuses. When you lose a customer to a competitor, it\u2019s always your fault the Inc.com article \u201cHow to Keep Your Customers Loyal\u201d explains. No matter what the reason for their switch, there\u2019s\u00a0something\u00a0you could have done to prevent it. Here are four primary reasons why a client may look to another provider and how to keep it from happening:  1.\u00a0The competition undercut your price.\u00a0This should only be an issue if your services are standard and easy to replace. Make price a relative non-factor by offering customized services with added value, making the experience at your business nearly impossible to duplicate. Sure, some people will always go for the lowest price, but your loyal customer base won\u2019t want to sacrifice.  2.\u00a0The customers got lousy service.\u00a0Nothing pushes clients out the door like bad customer service. With many alternatives in most markets, just one bad experience is likely to have them looking for other options.  3.\u00a0Your product quality dropped.\u00a0This one applies more to services than products in this industry, but the lesson remains the same \u2013 don\u2019t cut corners. Frugality is good, but not if it\u2019s going to negatively impact the customer experience. The cost of losing even a couple loyal customers will most likely outweigh money saved by sacrificing extras or failing to keep equipment up-to-date.  4.\u00a0The customer\u2019s needs changed.\u00a0When a client\u2019s needs change, you should be ready and willing to adapt. The key is communication. If you don\u2019t recognize the need to adapt at an early stage, it will probably be too late. Developing personal relationships with customers, and encouraging them to give honest feedback are the best ways to keep in touch with their wants and needs.  Click here to read the entire article from Inc.com.","thumbnail_url":"https:\/\/news.smarttan.com\/wp-content\/uploads\/2022\/08\/Smart-Tan-Logo.jpg","thumbnail_width":520,"thumbnail_height":200}