{"id":12745,"date":"2013-06-18T15:22:38","date_gmt":"2013-06-18T19:22:38","guid":{"rendered":"https:\/\/smarttan.com\/news\/?p=12745"},"modified":"2013-06-18T15:22:38","modified_gmt":"2013-06-18T19:22:38","slug":"pillars-of-exceptional-service","status":"publish","type":"post","link":"https:\/\/news.smarttan.com\/index.php\/pillars-of-exceptional-service\/","title":{"rendered":"Pillars of Exceptional Customer Service"},"content":{"rendered":"

Excel at the four pillars of great customer, described by the Small Business Computing article \u201cHow to Deliver Exceptional Customer Service,\u201d to keep customers coming back and spreading word of your business\u2019s virtues. Even a minor customer service gaff can be disastrous for a business\u2019s image. And, on the other side of the coin, providing over-the-top, amazing service is the best way to get people talking positively. The key is to be proactive; provide the best product and service from the start, and have a plan in place to deal with any issues that may arise. Here are the key aspects of exceptional service:<\/p>\n

    \n
  1. The Perfect Product.<\/b>\u00a0Don\u2019t wait for something to go wrong. Exceptional customer service should be your goal from the start. Design your services and products to work perfectly in order to keep negative experiences to an absolute minimum.<\/li>\n
  2. Caring Delivery.<\/b>\u00a0Even if your product is top notch, customers will tend to stray if you don\u2019t deliver it with care and attention. Think about the little things you can do to make a client\u2019s day.<\/li>\n
  3. Timeliness.<\/b>\u00a0Most customers have a \u201cwant-it-yesterday\u201d attitude. So, do everything you can to eliminate wait times, and if a customer has to wait, offer them something to make it worth their while. Also, make sure to keep up with your product stock so you don\u2019t end up with a customer going elsewhere to get what they want.<\/li>\n
  4. Build an Effective Problem-resolution Process.\u00a0<\/b>Even though you\u2019re doing everything you can do prevent issues, always expect things to go wrong. And when they do, be prepared to compensate. A little extra effort, and perhaps cost, is well worth it as opposed to losing a customer and risking them telling friends about their negative experience. Never try to convince a customer that their problem isn\u2019t a big deal. When you make every issue, no matter how minor, a big deal, clients will understand how committed you are to their satisfaction.<\/li>\n<\/ol>\n

    Click here to read the article from Small Business Computing.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Excel at the four pillars of great customer, described by the Small Business Computing article \u201cHow to Deliver Exceptional Customer Service,\u201d to keep customers coming back and spreading word of your business\u2019s virtues. Even a minor customer service gaff can be disastrous for a business\u2019s image. And, on the other side of the coin, providing […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12745","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"\nPillars of Exceptional Customer Service - Smart Tan News<\/title>\n<meta name=\"description\" content=\"Excel at the four pillars of great customer, described by the Small Business Computing article \u201cHow to Deliver Exceptional Customer Service,\u201d to keep customers coming back and spreading word of your business\u2019s virtues. Even a minor customer service gaff can be disastrous for a business\u2019s image. And, on the other side of the coin, providing over-the-top, amazing service is the best way to get people talking positively. The key is to be proactive; provide the best product and service from the start, and have a plan in place to deal with any issues that may arise. Here are the key aspects of exceptional service: The Perfect Product.\u00a0Don\u2019t wait for something to go wrong. Exceptional customer service should be your goal from the start. Design your services and products to work perfectly in order to keep negative experiences to an absolute minimum. Caring Delivery.\u00a0Even if your product is top notch, customers will tend to stray if you don\u2019t deliver it with care and attention. Think about the little things you can do to make a client\u2019s day. Timeliness.\u00a0Most customers have a \u201cwant-it-yesterday\u201d attitude. So, do everything you can to eliminate wait times, and if a customer has to wait, offer them something to make it worth their while. Also, make sure to keep up with your product stock so you don\u2019t end up with a customer going elsewhere to get what they want. Build an Effective Problem-resolution Process.\u00a0Even though you\u2019re doing everything you can do prevent issues, always expect things to go wrong. And when they do, be prepared to compensate. A little extra effort, and perhaps cost, is well worth it as opposed to losing a customer and risking them telling friends about their negative experience. Never try to convince a customer that their problem isn\u2019t a big deal. When you make every issue, no matter how minor, a big deal, clients will understand how committed you are to their satisfaction. Click here to read the article from Small Business Computing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.smarttan.com\/index.php\/pillars-of-exceptional-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pillars of Exceptional Customer Service - Smart Tan News\" \/>\n<meta property=\"og:description\" content=\"Excel at the four pillars of great customer, described by the Small Business Computing article \u201cHow to Deliver Exceptional Customer Service,\u201d to keep customers coming back and spreading word of your business\u2019s virtues. Even a minor customer service gaff can be disastrous for a business\u2019s image. And, on the other side of the coin, providing over-the-top, amazing service is the best way to get people talking positively. The key is to be proactive; provide the best product and service from the start, and have a plan in place to deal with any issues that may arise. Here are the key aspects of exceptional service: The Perfect Product.\u00a0Don\u2019t wait for something to go wrong. Exceptional customer service should be your goal from the start. Design your services and products to work perfectly in order to keep negative experiences to an absolute minimum. Caring Delivery.\u00a0Even if your product is top notch, customers will tend to stray if you don\u2019t deliver it with care and attention. Think about the little things you can do to make a client\u2019s day. Timeliness.\u00a0Most customers have a \u201cwant-it-yesterday\u201d attitude. So, do everything you can to eliminate wait times, and if a customer has to wait, offer them something to make it worth their while. Also, make sure to keep up with your product stock so you don\u2019t end up with a customer going elsewhere to get what they want. Build an Effective Problem-resolution Process.\u00a0Even though you\u2019re doing everything you can do prevent issues, always expect things to go wrong. And when they do, be prepared to compensate. A little extra effort, and perhaps cost, is well worth it as opposed to losing a customer and risking them telling friends about their negative experience. Never try to convince a customer that their problem isn\u2019t a big deal. When you make every issue, no matter how minor, a big deal, clients will understand how committed you are to their satisfaction. 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