{"id":19443,"date":"2017-04-27T09:52:44","date_gmt":"2017-04-27T13:52:44","guid":{"rendered":"https:\/\/smarttan.com\/news\/?p=19443"},"modified":"2017-04-27T09:52:44","modified_gmt":"2017-04-27T13:52:44","slug":"respect-goes-both-ways","status":"publish","type":"post","link":"https:\/\/news.smarttan.com\/index.php\/respect-goes-both-ways\/","title":{"rendered":"Respect Goes Both Ways"},"content":{"rendered":"

By Ric Rooney, Sun Spot Atlantis<\/em><\/p>\n

Respect for our customers is something so \u2018Business 101\u2019 that it just goes without saying. However, respect is a two-way street, and when customers no longer respect your business, it needs to be addressed. Two months ago I made the difficult decision to reinstate our collections policy and quickly turn bad debt customers over to a collection agency 30 days after we fail to collect a legally due EFT payment.<\/p>\n

I hated to do it, as it invariably upsets customers. I got an angry email from one customer telling me how upset she was with me for turning her over to collections \u201cover $20.00.\u201d But sometimes you have to show a little tough love to your customers and demand that respect flow both ways. Since instituting our new policy, our bad debt number has dropped 75 percent.<\/p>\n

Here\u2019s part of my reply to the angry customer.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

By Ric Rooney, Sun Spot Atlantis Respect for our customers is something so \u2018Business 101\u2019 that it just goes without saying. However, respect is a two-way street, and when customers no longer respect your business, it needs to be addressed. Two months ago I made the difficult decision to reinstate our collections policy and quickly […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-19443","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"\nRespect Goes Both Ways - Smart Tan News<\/title>\n<meta name=\"description\" content=\"By Ric Rooney, Sun Spot Atlantis Respect for our customers is something so \u2018Business 101\u2019 that it just goes without saying. 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Here\u2019s part of my reply to the angry customer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.smarttan.com\/index.php\/respect-goes-both-ways\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Respect Goes Both Ways - Smart Tan News\" \/>\n<meta property=\"og:description\" content=\"By Ric Rooney, Sun Spot Atlantis Respect for our customers is something so \u2018Business 101\u2019 that it just goes without saying. However, respect is a two-way street, and when customers no longer respect your business, it needs to be addressed. Two months ago I made the difficult decision to reinstate our collections policy and quickly turn bad debt customers over to a collection agency 30 days after we fail to collect a legally due EFT payment. I hated to do it, as it invariably upsets customers. I got an angry email from one customer telling me how upset she was with me for turning her over to collections \u201cover $20.00.\u201d But sometimes you have to show a little tough love to your customers and demand that respect flow both ways. Since instituting our new policy, our bad debt number has dropped 75 percent. 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