{"id":26641,"date":"2025-01-20T08:54:36","date_gmt":"2025-01-20T13:54:36","guid":{"rendered":"https:\/\/news.smarttan.com\/?p=26641"},"modified":"2025-01-20T08:54:36","modified_gmt":"2025-01-20T13:54:36","slug":"mindset-matters-four-insights-to-enhance-customer-interactions","status":"publish","type":"post","link":"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/","title":{"rendered":"Mindset Matters: Four insights to enhance customer interactions"},"content":{"rendered":"

By Scott Nichols<\/em><\/p>\n

When I was starting to write this article, I had a few topics that I wanted to talk about. I couldn\u2019t decide on just one, so what I am going to do today is write briefly about a few similar topics I think are important for the employee\u2019s mindset. My hope is that each of these topics triggers something in your mind, and you take it upon yourself to do some more digging.<\/p>\n

Topic One: What is your job as a customer service representative?<\/strong><\/p>\n

I think, for most of us, the first thing we think about when asked this question is to put someone in a tanning bed, red light or sunless booth. If you think that\u2019s the job, you will struggle! Sales will be difficult, and you will eventually find the job dull and boring. So, what is the correct answer? It\u2019s to make the customers happy! I know, I know, that sounds corny, but it\u2019s true. When I get a chance to be behind the desk, my mindset goes to finding a way to make as many customers happy as possible. When I do this, the customers are upgrading and trying different products and services. I always find out why the customer is tanning, ask them if their goals are being met, and if they are looking for more color. If they say yes, they are looking for a little more color, you can talk to them about sunless, upgrading, and using different lotions. The last thing I am going to say about this is, if there is a bed open that the customer can upgrade to (and they haven\u2019t tried it before), put them in it! Think of how much you spend on advertising and marketing \u2013 the goal is to put customers at our highest level, and literally you have a customer in front of you and a bed open. Put them in it!<\/p>\n

Click here to read the entire article in the latest issue of Smart Tan Magazine online.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

By Scott Nichols When I was starting to write this article, I had a few topics that I wanted to talk about. I couldn\u2019t decide on just one, so what I am going to do today is write briefly about a few similar topics I think are important for the employee\u2019s mindset. My hope is […]<\/p>\n","protected":false},"author":2,"featured_media":26642,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-26641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\nMindset Matters: Four insights to enhance customer interactions - Smart Tan News<\/title>\n<meta name=\"description\" content=\"By Scott Nichols When I was starting to write this article, I had a few topics that I wanted to talk about. I couldn\u2019t decide on just one, so what I am going to do today is write briefly about a few similar topics I think are important for the employee\u2019s mindset. My hope is that each of these topics triggers something in your mind, and you take it upon yourself to do some more digging. Topic One: What is your job as a customer service representative? I think, for most of us, the first thing we think about when asked this question is to put someone in a tanning bed, red light or sunless booth. If you think that\u2019s the job, you will struggle! Sales will be difficult, and you will eventually find the job dull and boring. So, what is the correct answer? It\u2019s to make the customers happy! I know, I know, that sounds corny, but it\u2019s true. When I get a chance to be behind the desk, my mindset goes to finding a way to make as many customers happy as possible. When I do this, the customers are upgrading and trying different products and services. I always find out why the customer is tanning, ask them if their goals are being met, and if they are looking for more color. If they say yes, they are looking for a little more color, you can talk to them about sunless, upgrading, and using different lotions. The last thing I am going to say about this is, if there is a bed open that the customer can upgrade to (and they haven\u2019t tried it before), put them in it! Think of how much you spend on advertising and marketing \u2013 the goal is to put customers at our highest level, and literally you have a customer in front of you and a bed open. Put them in it! Click here to read the entire article in the latest issue of Smart Tan Magazine online.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mindset Matters: Four insights to enhance customer interactions - Smart Tan News\" \/>\n<meta property=\"og:description\" content=\"By Scott Nichols When I was starting to write this article, I had a few topics that I wanted to talk about. I couldn\u2019t decide on just one, so what I am going to do today is write briefly about a few similar topics I think are important for the employee\u2019s mindset. My hope is that each of these topics triggers something in your mind, and you take it upon yourself to do some more digging. Topic One: What is your job as a customer service representative? I think, for most of us, the first thing we think about when asked this question is to put someone in a tanning bed, red light or sunless booth. If you think that\u2019s the job, you will struggle! Sales will be difficult, and you will eventually find the job dull and boring. So, what is the correct answer? It\u2019s to make the customers happy! I know, I know, that sounds corny, but it\u2019s true. When I get a chance to be behind the desk, my mindset goes to finding a way to make as many customers happy as possible. When I do this, the customers are upgrading and trying different products and services. I always find out why the customer is tanning, ask them if their goals are being met, and if they are looking for more color. If they say yes, they are looking for a little more color, you can talk to them about sunless, upgrading, and using different lotions. The last thing I am going to say about this is, if there is a bed open that the customer can upgrade to (and they haven\u2019t tried it before), put them in it! Think of how much you spend on advertising and marketing \u2013 the goal is to put customers at our highest level, and literally you have a customer in front of you and a bed open. Put them in it! Click here to read the entire article in the latest issue of Smart Tan Magazine online.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart Tan News\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SmartTan\" \/>\n<meta property=\"article:published_time\" content=\"2025-01-20T13:54:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.smarttan.com\/wp-content\/uploads\/2025\/01\/Mindset-1-20-25.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1360\" \/>\n\t<meta property=\"og:image:height\" content=\"1180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"smarttannews\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@SmartTan\" \/>\n<meta name=\"twitter:site\" content=\"@SmartTan\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"smarttannews\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/\"},\"author\":{\"name\":\"smarttannews\",\"@id\":\"https:\/\/news.smarttan.com\/#\/schema\/person\/722dc7049af55e0ed743d67ce9ed4819\"},\"headline\":\"Mindset Matters: Four insights to enhance customer interactions\",\"datePublished\":\"2025-01-20T13:54:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/\"},\"wordCount\":350,\"publisher\":{\"@id\":\"https:\/\/news.smarttan.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.smarttan.com\/wp-content\/uploads\/2025\/01\/Mindset-1-20-25.jpg\",\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/\",\"url\":\"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/\",\"name\":\"Mindset Matters: Four insights to enhance customer interactions - Smart Tan News\",\"isPartOf\":{\"@id\":\"https:\/\/news.smarttan.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.smarttan.com\/wp-content\/uploads\/2025\/01\/Mindset-1-20-25.jpg\",\"datePublished\":\"2025-01-20T13:54:36+00:00\",\"description\":\"By Scott Nichols When I was starting to write this article, I had a few topics that I wanted to talk about. 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I couldn\u2019t decide on just one, so what I am going to do today is write briefly about a few similar topics I think are important for the employee\u2019s mindset. My hope is that each of these topics triggers something in your mind, and you take it upon yourself to do some more digging. Topic One: What is your job as a customer service representative? I think, for most of us, the first thing we think about when asked this question is to put someone in a tanning bed, red light or sunless booth. If you think that\u2019s the job, you will struggle! Sales will be difficult, and you will eventually find the job dull and boring. So, what is the correct answer? It\u2019s to make the customers happy! I know, I know, that sounds corny, but it\u2019s true. When I get a chance to be behind the desk, my mindset goes to finding a way to make as many customers happy as possible. When I do this, the customers are upgrading and trying different products and services. I always find out why the customer is tanning, ask them if their goals are being met, and if they are looking for more color. If they say yes, they are looking for a little more color, you can talk to them about sunless, upgrading, and using different lotions. The last thing I am going to say about this is, if there is a bed open that the customer can upgrade to (and they haven\u2019t tried it before), put them in it! Think of how much you spend on advertising and marketing \u2013 the goal is to put customers at our highest level, and literally you have a customer in front of you and a bed open. Put them in it! Click here to read the entire article in the latest issue of Smart Tan Magazine online.","breadcrumb":{"@id":"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/#primaryimage","url":"https:\/\/news.smarttan.com\/wp-content\/uploads\/2025\/01\/Mindset-1-20-25.jpg","contentUrl":"https:\/\/news.smarttan.com\/wp-content\/uploads\/2025\/01\/Mindset-1-20-25.jpg","width":1360,"height":1180,"caption":"Young thoughtful secretary in glasses dreaming on gray background"},{"@type":"BreadcrumbList","@id":"https:\/\/news.smarttan.com\/index.php\/mindset-matters-four-insights-to-enhance-customer-interactions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/news.smarttan.com\/"},{"@type":"ListItem","position":2,"name":"Mindset Matters: Four insights to enhance customer interactions"}]},{"@type":"WebSite","@id":"https:\/\/news.smarttan.com\/#website","url":"https:\/\/news.smarttan.com\/","name":"Smart Tan News","description":"","publisher":{"@id":"https:\/\/news.smarttan.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/news.smarttan.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/news.smarttan.com\/#organization","name":"Smart Tan","url":"https:\/\/news.smarttan.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/news.smarttan.com\/#\/schema\/logo\/image\/","url":"https:\/\/smarttan.com\/news\/wp-content\/uploads\/2022\/08\/Smart-Tan.png","contentUrl":"https:\/\/smarttan.com\/news\/wp-content\/uploads\/2022\/08\/Smart-Tan.png","width":500,"height":164,"caption":"Smart Tan"},"image":{"@id":"https:\/\/news.smarttan.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SmartTan","https:\/\/x.com\/SmartTan"]},{"@type":"Person","@id":"https:\/\/news.smarttan.com\/#\/schema\/person\/722dc7049af55e0ed743d67ce9ed4819","name":"smarttannews","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/c0189f76465f47ce293287354f8076bfdb83130e65538eb34fcd2cd44e9f0e53?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c0189f76465f47ce293287354f8076bfdb83130e65538eb34fcd2cd44e9f0e53?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c0189f76465f47ce293287354f8076bfdb83130e65538eb34fcd2cd44e9f0e53?s=96&d=mm&r=g","caption":"smarttannews"},"url":"https:\/\/news.smarttan.com\/index.php\/author\/smarttannews\/"}]}},"_links":{"self":[{"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/posts\/26641","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/comments?post=26641"}],"version-history":[{"count":2,"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/posts\/26641\/revisions"}],"predecessor-version":[{"id":27528,"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/posts\/26641\/revisions\/27528"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/media\/26642"}],"wp:attachment":[{"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/media?parent=26641"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/categories?post=26641"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/tags?post=26641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}