{"id":5432,"date":"2011-01-28T12:03:04","date_gmt":"2011-01-28T16:03:04","guid":{"rendered":"https:\/\/smarttan.com\/blog\/?p=5432"},"modified":"2011-01-28T12:03:04","modified_gmt":"2011-01-28T16:03:04","slug":"five-things-you-can-do-right-now-to-improve-your-customer-care","status":"publish","type":"post","link":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/","title":{"rendered":"Five Things You Can Do RIGHT NOW to Improve Your Customer Care"},"content":{"rendered":"<p>A few months a go we decided to do a little experiment. We knew we were going to be in six major cities over a three week period, so we kept a journal documenting our customer service experiences in each place we stopped. We noted our interaction with every airline, hotel, restaurant and store we flew on or stepped foot in. At the end of the three weeks we\u2019d had a handful of pleasant experiences, but we\u2019re sorry to report that most were nothing to write home about. Several times the interaction was so bland we compared it to doing business with a vending machine. And some experiences were just plain depressing. Even some of the great customer service leaders, the companies that everyone talks and writes about, failed to do much more than handle the transaction.<a href=\"http:\/\/smarttancanada.epubxpress.com\/link\/SMTN\/2011\/iss2\/38?s=0\" target=\"_blank\">&#8230;. READ MORE<\/a><\/p>\n<p><!--more--><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignleft size-full wp-image-5433\" title=\"cover\" src=\"https:\/\/smarttan.com\/blog\/wp-content\/uploads\/2011\/01\/cover.jpg\" alt=\"cover\" width=\"370\" height=\"479\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A few months a go we decided to do a little experiment. We knew we were going to be in six major cities over a three week period, so we kept a journal documenting our customer service experiences in each place we stopped. We noted our interaction with every airline, hotel, restaurant and store we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-5432","post","type-post","status-publish","format-standard","hentry","category-ttcheadlines"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Five Things You Can Do RIGHT NOW to Improve Your Customer Care - Smart Tan News<\/title>\n<meta name=\"description\" content=\"A few months a go we decided to do a little experiment. We knew we were going to be in six major cities over a three week period, so we kept a journal documenting our customer service experiences in each place we stopped. We noted our interaction with every airline, hotel, restaurant and store we flew on or stepped foot in. At the end of the three weeks we\u2019d had a handful of pleasant experiences, but we\u2019re sorry to report that most were nothing to write home about. Several times the interaction was so bland we compared it to doing business with a vending machine. And some experiences were just plain depressing. Even some of the great customer service leaders, the companies that everyone talks and writes about, failed to do much more than handle the transaction..... READ MORE\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five Things You Can Do RIGHT NOW to Improve Your Customer Care - Smart Tan News\" \/>\n<meta property=\"og:description\" content=\"A few months a go we decided to do a little experiment. We knew we were going to be in six major cities over a three week period, so we kept a journal documenting our customer service experiences in each place we stopped. We noted our interaction with every airline, hotel, restaurant and store we flew on or stepped foot in. At the end of the three weeks we\u2019d had a handful of pleasant experiences, but we\u2019re sorry to report that most were nothing to write home about. Several times the interaction was so bland we compared it to doing business with a vending machine. And some experiences were just plain depressing. Even some of the great customer service leaders, the companies that everyone talks and writes about, failed to do much more than handle the transaction..... READ MORE\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart Tan News\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SmartTan\" \/>\n<meta property=\"article:published_time\" content=\"2011-01-28T16:03:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/smarttan.com\/blog\/wp-content\/uploads\/2011\/01\/cover.jpg\" \/>\n<meta name=\"author\" content=\"smarttan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@SmartTan\" \/>\n<meta name=\"twitter:site\" content=\"@SmartTan\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"smarttan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/\"},\"author\":{\"name\":\"smarttan\",\"@id\":\"https:\/\/news.smarttan.com\/#\/schema\/person\/4191f4b1131c0a37b4fd39f876771e7b\"},\"headline\":\"Five Things You Can Do RIGHT NOW to Improve Your Customer Care\",\"datePublished\":\"2011-01-28T16:03:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/\"},\"wordCount\":153,\"publisher\":{\"@id\":\"https:\/\/news.smarttan.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/smarttan.com\/blog\/wp-content\/uploads\/2011\/01\/cover.jpg\",\"articleSection\":[\"TTC Headlines\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/\",\"url\":\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/\",\"name\":\"Five Things You Can Do RIGHT NOW to Improve Your Customer Care - Smart Tan News\",\"isPartOf\":{\"@id\":\"https:\/\/news.smarttan.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/smarttan.com\/blog\/wp-content\/uploads\/2011\/01\/cover.jpg\",\"datePublished\":\"2011-01-28T16:03:04+00:00\",\"description\":\"A few months a go we decided to do a little experiment. We knew we were going to be in six major cities over a three week period, so we kept a journal documenting our customer service experiences in each place we stopped. We noted our interaction with every airline, hotel, restaurant and store we flew on or stepped foot in. At the end of the three weeks we\u2019d had a handful of pleasant experiences, but we\u2019re sorry to report that most were nothing to write home about. Several times the interaction was so bland we compared it to doing business with a vending machine. And some experiences were just plain depressing. Even some of the great customer service leaders, the companies that everyone talks and writes about, failed to do much more than handle the transaction..... READ MORE\",\"breadcrumb\":{\"@id\":\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#primaryimage\",\"url\":\"https:\/\/smarttan.com\/blog\/wp-content\/uploads\/2011\/01\/cover.jpg\",\"contentUrl\":\"https:\/\/smarttan.com\/blog\/wp-content\/uploads\/2011\/01\/cover.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/news.smarttan.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Five Things You Can Do RIGHT NOW to Improve Your Customer Care\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/news.smarttan.com\/#website\",\"url\":\"https:\/\/news.smarttan.com\/\",\"name\":\"Smart Tan News\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/news.smarttan.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/news.smarttan.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/news.smarttan.com\/#organization\",\"name\":\"Smart Tan\",\"url\":\"https:\/\/news.smarttan.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/news.smarttan.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/smarttan.com\/news\/wp-content\/uploads\/2022\/08\/Smart-Tan.png\",\"contentUrl\":\"https:\/\/smarttan.com\/news\/wp-content\/uploads\/2022\/08\/Smart-Tan.png\",\"width\":500,\"height\":164,\"caption\":\"Smart Tan\"},\"image\":{\"@id\":\"https:\/\/news.smarttan.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/SmartTan\",\"https:\/\/x.com\/SmartTan\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/news.smarttan.com\/#\/schema\/person\/4191f4b1131c0a37b4fd39f876771e7b\",\"name\":\"smarttan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/60bebff64d4c62315967b9126de927b81d5a9d9511fd52f9dbe9e8b344149182?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/60bebff64d4c62315967b9126de927b81d5a9d9511fd52f9dbe9e8b344149182?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/60bebff64d4c62315967b9126de927b81d5a9d9511fd52f9dbe9e8b344149182?s=96&d=mm&r=g\",\"caption\":\"smarttan\"},\"url\":\"https:\/\/news.smarttan.com\/index.php\/author\/smarttan\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Five Things You Can Do RIGHT NOW to Improve Your Customer Care - Smart Tan News","description":"A few months a go we decided to do a little experiment. We knew we were going to be in six major cities over a three week period, so we kept a journal documenting our customer service experiences in each place we stopped. We noted our interaction with every airline, hotel, restaurant and store we flew on or stepped foot in. At the end of the three weeks we\u2019d had a handful of pleasant experiences, but we\u2019re sorry to report that most were nothing to write home about. Several times the interaction was so bland we compared it to doing business with a vending machine. And some experiences were just plain depressing. Even some of the great customer service leaders, the companies that everyone talks and writes about, failed to do much more than handle the transaction..... READ MORE","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/","og_locale":"en_US","og_type":"article","og_title":"Five Things You Can Do RIGHT NOW to Improve Your Customer Care - Smart Tan News","og_description":"A few months a go we decided to do a little experiment. We knew we were going to be in six major cities over a three week period, so we kept a journal documenting our customer service experiences in each place we stopped. We noted our interaction with every airline, hotel, restaurant and store we flew on or stepped foot in. At the end of the three weeks we\u2019d had a handful of pleasant experiences, but we\u2019re sorry to report that most were nothing to write home about. Several times the interaction was so bland we compared it to doing business with a vending machine. And some experiences were just plain depressing. Even some of the great customer service leaders, the companies that everyone talks and writes about, failed to do much more than handle the transaction..... READ MORE","og_url":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/","og_site_name":"Smart Tan News","article_publisher":"https:\/\/www.facebook.com\/SmartTan","article_published_time":"2011-01-28T16:03:04+00:00","og_image":[{"url":"https:\/\/smarttan.com\/blog\/wp-content\/uploads\/2011\/01\/cover.jpg","type":"","width":"","height":""}],"author":"smarttan","twitter_card":"summary_large_image","twitter_creator":"@SmartTan","twitter_site":"@SmartTan","twitter_misc":{"Written by":"smarttan","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#article","isPartOf":{"@id":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/"},"author":{"name":"smarttan","@id":"https:\/\/news.smarttan.com\/#\/schema\/person\/4191f4b1131c0a37b4fd39f876771e7b"},"headline":"Five Things You Can Do RIGHT NOW to Improve Your Customer Care","datePublished":"2011-01-28T16:03:04+00:00","mainEntityOfPage":{"@id":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/"},"wordCount":153,"publisher":{"@id":"https:\/\/news.smarttan.com\/#organization"},"image":{"@id":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#primaryimage"},"thumbnailUrl":"https:\/\/smarttan.com\/blog\/wp-content\/uploads\/2011\/01\/cover.jpg","articleSection":["TTC Headlines"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/","url":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/","name":"Five Things You Can Do RIGHT NOW to Improve Your Customer Care - Smart Tan News","isPartOf":{"@id":"https:\/\/news.smarttan.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#primaryimage"},"image":{"@id":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#primaryimage"},"thumbnailUrl":"https:\/\/smarttan.com\/blog\/wp-content\/uploads\/2011\/01\/cover.jpg","datePublished":"2011-01-28T16:03:04+00:00","description":"A few months a go we decided to do a little experiment. We knew we were going to be in six major cities over a three week period, so we kept a journal documenting our customer service experiences in each place we stopped. We noted our interaction with every airline, hotel, restaurant and store we flew on or stepped foot in. At the end of the three weeks we\u2019d had a handful of pleasant experiences, but we\u2019re sorry to report that most were nothing to write home about. Several times the interaction was so bland we compared it to doing business with a vending machine. And some experiences were just plain depressing. Even some of the great customer service leaders, the companies that everyone talks and writes about, failed to do much more than handle the transaction..... READ MORE","breadcrumb":{"@id":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#primaryimage","url":"https:\/\/smarttan.com\/blog\/wp-content\/uploads\/2011\/01\/cover.jpg","contentUrl":"https:\/\/smarttan.com\/blog\/wp-content\/uploads\/2011\/01\/cover.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/news.smarttan.com\/index.php\/five-things-you-can-do-right-now-to-improve-your-customer-care\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/news.smarttan.com\/"},{"@type":"ListItem","position":2,"name":"Five Things You Can Do RIGHT NOW to Improve Your Customer Care"}]},{"@type":"WebSite","@id":"https:\/\/news.smarttan.com\/#website","url":"https:\/\/news.smarttan.com\/","name":"Smart Tan News","description":"","publisher":{"@id":"https:\/\/news.smarttan.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/news.smarttan.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/news.smarttan.com\/#organization","name":"Smart Tan","url":"https:\/\/news.smarttan.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/news.smarttan.com\/#\/schema\/logo\/image\/","url":"https:\/\/smarttan.com\/news\/wp-content\/uploads\/2022\/08\/Smart-Tan.png","contentUrl":"https:\/\/smarttan.com\/news\/wp-content\/uploads\/2022\/08\/Smart-Tan.png","width":500,"height":164,"caption":"Smart Tan"},"image":{"@id":"https:\/\/news.smarttan.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SmartTan","https:\/\/x.com\/SmartTan"]},{"@type":"Person","@id":"https:\/\/news.smarttan.com\/#\/schema\/person\/4191f4b1131c0a37b4fd39f876771e7b","name":"smarttan","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/60bebff64d4c62315967b9126de927b81d5a9d9511fd52f9dbe9e8b344149182?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/60bebff64d4c62315967b9126de927b81d5a9d9511fd52f9dbe9e8b344149182?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/60bebff64d4c62315967b9126de927b81d5a9d9511fd52f9dbe9e8b344149182?s=96&d=mm&r=g","caption":"smarttan"},"url":"https:\/\/news.smarttan.com\/index.php\/author\/smarttan\/"}]}},"_links":{"self":[{"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/posts\/5432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/comments?post=5432"}],"version-history":[{"count":0,"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/posts\/5432\/revisions"}],"wp:attachment":[{"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/media?parent=5432"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/categories?post=5432"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.smarttan.com\/index.php\/wp-json\/wp\/v2\/tags?post=5432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}