{"id":9183,"date":"2012-05-30T12:30:07","date_gmt":"2012-05-30T16:30:07","guid":{"rendered":"https:\/\/smarttan.com\/news\/?p=9183"},"modified":"2012-05-30T08:59:26","modified_gmt":"2012-05-30T12:59:26","slug":"dealing-with-pushy-customers","status":"publish","type":"post","link":"https:\/\/news.smarttan.com\/index.php\/dealing-with-pushy-customers\/","title":{"rendered":"Dealing with Pushy Customers"},"content":{"rendered":"

Ever feel like some of your customers are as difficult to deal with as toddlers? Inc.com contributor Tom Searcy compares dealing with pushy customers to dealing with children in his article \u201cCustomer Service: How to Handle Pushy Customers.\u201d\u00a0 The wrong way: Cajole, try to delay or deflect, threaten, then concede. The right way: Set clear boundaries, be consistent, mean what you say and have direct and logical consequences.<\/p>\n

    \n
  1. Set expectations.<\/strong> Make expectations clear up front. Pushy customers often keep pushing because the lines are not clear enough<\/li>\n
  2. Reset expectations at each interaction.<\/strong> \u201cIf you give someone an inch, they\u2019ll take a mile.\u201d It\u2019s your responsibility to re-assert original expectations when a pushy customer makes an unreasonable request.<\/li>\n
  3. Aim for parity when going outside of the original understanding.<\/strong> At times, it will be necessary to make concessions to appease a pushy customer. But if you agree to all demands, they will likely push harder the next time. Instead, make sure that the customer makes a concession as well. This will teach them that bullying does not change the rules or agreement.<\/li>\n
  4. Don\u2019t threaten.<\/strong> Threatening a client can cause long-term damage to the relationship. Instead, offer trade-offs and options.<\/li>\n
  5. Keep records.<\/strong> \u201cThis is about clarity and accuracy, as well as protecting yourself,\u201d Searcy says. Keep clear records of all agreements, expectations and tradeoffs to come back to in the case of a disagreement.<\/li>\n<\/ol>\n

    To read the entire Inc.com article, please click here<\/a>.<\/p>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    Ever feel like some of your customers are as difficult to deal with as toddlers? Inc.com contributor Tom Searcy compares dealing with pushy customers to dealing with children in his article \u201cCustomer Service: How to Handle Pushy Customers.\u201d\u00a0 The wrong way: Cajole, try to delay or deflect, threaten, then concede. The right way: Set clear […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9183","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"\nDealing with Pushy Customers - Smart Tan News<\/title>\n<meta name=\"description\" content=\"Ever feel like some of your customers are as difficult to deal with as toddlers? Inc.com contributor Tom Searcy compares dealing with pushy customers to dealing with children in his article \u201cCustomer Service: How to Handle Pushy Customers.\u201d The wrong way: Cajole, try to delay or deflect, threaten, then concede. The right way: Set clear boundaries, be consistent, mean what you say and have direct and logical consequences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.smarttan.com\/index.php\/dealing-with-pushy-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dealing with Pushy Customers - Smart Tan News\" \/>\n<meta property=\"og:description\" content=\"Ever feel like some of your customers are as difficult to deal with as toddlers? Inc.com contributor Tom Searcy compares dealing with pushy customers to dealing with children in his article \u201cCustomer Service: How to Handle Pushy Customers.\u201d The wrong way: Cajole, try to delay or deflect, threaten, then concede. 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