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The Cost of One Lost Customer

Thursday, April 24th, 2008

Georganne has been cruising furniture stores lately looking for a new couch, love seat and over-stuffed chair for her family room. It’s time.
Two teenagers and their scores of friends have made this replacement necessary. The problem is that Georganne knows exactly what she wants, but she hasn’t been able to find it. So when a friend recommended an independently owned furniture store not too far from her house, George checked it out……READ MORE

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