The Smart Tan Master Certification track is complete with every major training Smart Tan offers, making it the most complete training track you and your employees will ever take.

Salon operators around North America have found that one of the simplest ways to set the tone for their new employees when it comes to the variety of duties they’re responsible for is utilizing Smart Tan’s Master Certification. Smart Tan is the only industry training provider that offers the additional training modules featured in these advanced level certifications. The additional modules on spray tanning, sales, customer service, customer communication, new employee orientation and a variety of leadership and managerial topics prepares new hires to be more well-rounded employees from the start and can help develop tenured employees or prepare them to step into a managerial role.

The Smart Tan Master Certification includes:

UV Tanning

The latest iteration of the UV Tanning Certification takes place in our new online classroom that is completely interactive with videos, animated graphics, quick quizzes and role-playing segments. Not to mention, it’s taught by veteran industry trainer Joe Levy, who first developed our basic technical training over 20 years ago.

The UV Tanning Certification has a strong focus on interaction between employees and customers. We go beyond the old knowledge-based training you might be used to and focus on key learning objectives that your employees will utilize in real-life salon interactions. We teach your employees about UV light, how tanning works, how to tan customers effectively and many other skills they need to know to operate a salon, including:

• Identifying parts of the skin and their functions
• Describing the components of UV light
• Understanding how the skin tans
• Preventing sunburn
• Understanding different skin types
• Assigning exposure times based on exposure schedules
• Understanding the importance of eye protection
• Executing salon sanitation practices
• Understanding what can and cannot be said about UV
• Executing routine and preventative basic maintenance
• Understanding standard operating procedure
• And more

Spray Tanning

Spray tanning has become a staple in a lot of salons, and it requires a specific set of knowledge and skills for your employees to properly sell and recommend it to your customers. Our Spray Tanning Certification explains how spray tanning works (both hand spray and booth) and shows your employees how to communicate benefits to your customers, while alleviating any hesitations. 

Sales

It’s no secret that sales are the key to a successful business. Your employees are not just clerks or equipment operators, they’re sales people! Our Sales Certification teaches your employees how to propose a product and service mix, explain the benefits and close the sale. The course covers everything from UV tanning to spray tanning to professional tanning products.

Customer Service

Are your employees leaving a lasting positive impression on your customers, making them want to return to your salon? Smart Tan’s Customer Service Certification teaches employees the “must know” skills of customer service, including personal appearance, etiquette and dealing with difficult situations.

Customer Communications – Operator’s & Manager’s Tracks

There are lots of questions about what you can and can’t say in your salon about your tanning services. Our newest training is designed to make you aware of your salon’s messaging in your store, on your website, in your advertising, on social networks, etc.

This training is offered in two modules – one for managers and one for operators. Both trainings are uniquely tailored to the situations that affect each, with real-life examples on how best to respond.

So You’re a Supervisor

Designed to help new (and veteran) supervisors discover their style, while teaching some basic skills to ensure their success as a supervisor.

Recruiting

Choosing the right candidate for the job is a tough task. Managers must be equipped and trained to recruit the most qualified applicants and establish policies that allow the best applicants to be selected.

Applications and Interviewing

When it comes to applications and interviewing, it’s important that managers are aware of legal requirements, interviewing styles, asking the right questions and checking references.

New Employee Orientation

When a new employee starts, it’s up to the supervisor to communicate expectations and procedures, while also welcoming the employee to the company and making them feel like part of the team.

For more information about the Master Certification, contact Smart Tan at smarttan.com/contact-smart-tan.