By John Williams, author and aviation professional

About two weeks ago, I was managing an aircraft that had sustained structural damage and was in our facility for repair. We performed a hidden damage inspection and were cleared to begin the …

In a recent SmartTan.com poll, more than a quarter of indoor tanning businesses said the greatest improvement to their salon so far in 2014 involved upgrading their sunless equipment.

In comparison, under 10 percent said they had most improved their …

Despite the fact that the conclusions of U.S. Surgeon General’s recent warning on UV light lack scientific evidence and don’t seem to add up, the report will no doubt have an impact on our industry. The report is anything but …

Since he first started working with salons in 2004, Argo Networks Owner Mike Neagle has worked diligently yo deliver specialized and highly useful data to small businesses. Since then, his team of one has grown to 18, with even more …

Tanning salon owners and employees are known for going above and beyond with customer service in countless ways, but this one has got to be a first:

When a sinkhole suddenly opened in the parking lot of a Pennsylvania Hollywood …

There’s aways lots of talk about print advertising, direct mailing, social media, radio, television, etc. But for some reason, we seem to neglect talking about the most important and free way to market a business: word of mouth.

With the …

In a recent SmartTan.com poll, just under two-thirds of indoor tanning businesses said they offer month-by-month cash membership options as an alternative to continuous EFT memberships.

EFTs have become the foundation that many salons are built on, with many reporting …

Go beyond customer satisfaction and inspire some serious loyalty with these ideas from the Inc.com article “8 Ways to Delight Your Customers.” Inc. contributor Kevin Daum writes that customer satisfaction is the bare minimum, and you should aim to provide …