By Grant Miller, salon consultant

Most businesses either don’t realize that they have lost clients or don’t know what to do about them.

Lost and inactive clients are a fact of life in every business and in your salon. Part …

By Alyssa Hilliard, Sunless, Inc.

“I’m afraid I’ll look like an Oompa Loompa,” or, “I don’t want to look like Ross from Friends”: These are the comments often made by consumers when asked if they are interested in spray tanning. …

By Ashley Laabs

Imagine that you have called a meeting with one of your salespeople to discuss her performance. She is a valuable member of the team who consistently closes sales, but you notice that she would be doing better …

Uncertainty: It might be the worst feeling in business. With nothing but the dense fog of the unknown before you, your lungs deflate, your heart throbs in your chest, and your mind churns over the possibilities. Do you try something …

Players with higher vitamin D levels were less likely to get cut from the team during preseason in a study involving members of the Pittsburg Steelers, the Vitamin D Council reports. Higher levels also related to less likelihood of suffering …

Clearly, tanning is a service industry. But so many salon owners separate customer service and the services that they charge for; in reality, these things are one and the same. The most valuable service you provide for your clients is …

When Troy Hootman introduced a brand new KBL 6800 Alpha to his tanning business, he knew it was a dazzling unit that would generate excitement and impact customer counts and revenue. Despite the fact that he was expending a very …

Business owner and former neurosurgeon Daniel Wei-Chen Hong, MD, uses the power of the sun to keep his team happy, healthy and productive with “Summer Fridays,” a business policy that typically offers employees half or full days off between Memorial …